Shipping policy
Shipping & Returns Policy
ColdRealFitness operates as a global dropshipping retailer and fulfills orders through third-party suppliers.
By placing an order, the customer agrees to the terms below.
Shipping Policy
Order Processing
Orders are processed within 1–5 business days (excluding weekends and holidays). Processing time is separate from shipping time.
Once an order has been processed, it cannot be modified or canceled.
Shipping Times
Estimated delivery times:
USA & Canada: 7–15 business days
Europe: 7–20 business days
Australia & New Zealand: 10–20 business days
International: 10–25 business days
All delivery timeframes are estimates only and not guaranteed.
Shipping Confirmation & Tracking
Once shipped, customers receive tracking information when available.
Tracking updates may take 2–5 business days to appear.
Orders may ship in multiple packages and arrive separately.
Customs, Duties & Taxes
Customers are solely responsible for any customs duties, import taxes, or clearance fees required by their country.
ColdRealFitness is not responsible for delays, refusals, or confiscations by customs authorities.
Delivery Responsibility
A shipment marked as “Delivered” by the carrier is considered successfully delivered.
ColdRealFitness is not responsible for:
Lost or stolen packages after delivery confirmation
Packages left unattended by the carrier
Delivery to incorrect or incomplete addresses provided by the customer
No refunds or chargeback approvals will be issued for these cases.
Shipping Delays
ColdRealFitness is not liable for delays caused by carriers, customs, weather, labor disputes, or other circumstances beyond our control.
Returns & Refunds Policy
Due to the nature of dropshipping, all sales are final except in the cases explicitly stated below.
Damaged or Defective Items
If an item arrives damaged or defective, customers must contact us within 7 days of delivery and provide:
Order number
Clear photographic evidence of the item and packaging
Failure to provide sufficient evidence will void eligibility.
If approved, we may issue a replacement or refund at our sole discretion.
Lost Orders
If an order has no delivery confirmation and has not arrived within 30 days of shipment, the customer must contact us within 7 days of the expected delivery window.
Claims submitted outside this timeframe will not be accepted.
Non-Refundable & Non-Returnable Items
Refunds or returns will not be issued for:
Buyer’s remorse or incorrect sizing
Normal wear and tear
Misuse or improper handling
Delayed deliveries outside stated estimates
Orders refused or returned to sender
Orders marked as delivered by the carrier
Returned packages without authorization will not be refunded.
Chargebacks & Payment Disputes
Customers agree to contact ColdRealFitness directly before initiating a chargeback.
We actively contest disputes with evidence including:
Carrier delivery confirmation
Tracking records
Order confirmation details
Fraudulent or unjustified chargebacks may result in account restriction or permanent ban from future purchases.
Refund Processing
Approved refunds are issued to the original payment method only. Processing times vary by payment provider and may take 5–10 business days.
Shipping fees are non-refundable.
Contact Information
For all shipping or returns inquiries:
Email: coldrealfitness@gmail.com
Brand: ColdRealFitness